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Frequently Asked Questions

What is At-Home Care?

Home Care provides one-on-one, non-medical care, assistance, and exercise, as outlined in the collaborative Plan of Care, in the comfort of the Client's home or apartment.

What is Live-in Care?

Live-in Care is defined as follows: One caregiver, residing in the Client's home or apartment, provides care and assistance over a 24-hour period, except for their 6 hours of continuous sleep at night. For a 7-day schedule, two caregivers divide the 7 days, with one working 4 days and the second working 3 days. Live-in care is recommended for Clients who live alone and, in addition to personal care, require assistance with cooking, laundry, and housekeeping. Learn more about short and long term home care options.

 

The client usually stays in bed during nighttime sleep. A significant, though often overlooked, benefit of Live-In care is the emotional support of companionship. Trust and reassurance are quickly established by the daily, lengthy presence of the Live-in aide.

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What is a Plan of Care?

The Plan of Care is a description of agreed-upon, specific tasks to meet the Client's physical and emotional needs and quality of life. And maintain a clean & safe environment. The Plan is based on input from the client and family (and Assisted Living Manager, where applicable).

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What is a Daily Progress Note?

The Daily Progress Note (DPN) is the caregiver's daily record of their attendance, the Client's mood, behavior, and activities of daily living. Vital Signs are recorded. It also shows visits by family, friends, a nurse, a therapist, and a Companions in Care qualified Care Manager.

 

There is also a Remarks section where the caregiver can comment on observable changes in the Client's health. Remarks describe lessening or worsening of symptoms from illness or recovery from surgery or injury. The completion of non-care tasks is also shown. The DPN is kept in the Client’s Care Binder, on a table or counter, readily accessible to the Client, family, nurse, and Companions in Caring Care Manager.

What are Caregiver Duties?

Companions' non-medical care and assistance include:

  • Bathing, dressing, grooming, skin moisturizing, incontinence care

  • Transfers, walking assistance and wheelchair transport

  • Safety monitoring and fall prevention

  • Post-Rehab assistance and following discharge orders

  • Medication reminders

  • Meal Preparation and hydration cueing

  • Monitoring and recording of symptoms and vital signs

  • Infection Control, light housekeeping, laundry, and bed linen changes

  • Running Errands: supermarket and pharmacy

  • Range-of-motion and Therapist-approved exercise

  • Outdoor visits and outings

  • Companionship and quality-of-life activities

  • Escort to appointments

What is Light Housekeeping?

Light Housekeeping includes:

  • Sanitizing kitchen, bathroom, hard floors, and frequently used surfaces

  • Dusting and vacuuming weekly/as needed

  • Laundry and bed linen changes 2x weekly/as needed

  • Organizing and Storing of Personal Effects

  • Bagging/disposing of trash as needed

How is Caregiver Matching Done?

Our Aide is selected per the following criteria for optimal outcomes:

  • Family input

  • Fluent English spoken

  • Kind and patient temperament

  • Initiative

  • Watchful for changes in mood, behavior, and mobility

  • 5+ years’ experience and confirmed references

What is the Minimum Period of Service?

Minimum Weekly Schedule of 5 hours per day, 15 hours per week, with a Minimum 14 days.

What is the Cost of Care? 

​Hourly Rate:

  • 1st Day of Service is FREE*

  • Starts at $40** / Hour

  • **Actual Rate Based on the Level-of-Care
    Minimum Weekly Schedule of 5 hours per day, 15 hours per week
    *Minimum 14 days Schedule

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Live-in Rate:

  • 1st Day of Service is FREE*

  • Starts $22** / Hour

  • **Actual Rate Based on the Level-of-Care

  • Minimum Schedule of 5 consecutive days
    *Minimum 14 days Schedule

What Payment Methods are Accepted? 
 

Credit/Debit Card; Personal Check; Bank-Issued Check; Wire Transfer; and Zelle.

What Payment Methods are Accepted? 
 

Credit/Debit Card; Personal Check; Bank-Issued Check; Wire Transfer; and Zelle.

Do You Accept Insurance?
 

Insurance policies, including long-term care coverage, can offset out-of-pocket costs of In-Home Care. We recommend contacting Member Service about applicable coverage. 

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Our insurance reimbursement procedures are as follows: 

  • The bi-monthly invoice is sent to the responsible party (RP)

  • RP makes payment to Companions in Caring

  • Upon receipt of payment, our office sends supporting documents to the insurance company, including Invoice and Payment, Daily Care Notes, License Certificate

  • RP receives insurance reimbursement (covered % of costs is based on terms of the policy)

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