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FAQ's

What Can We Help With Today?

POPULAR CLIENT QUESTIONS

  • What is a "Home Care"?
    “Home Care” provides 1-on-1, non-medical care, assistance, & exercise in the comfort of the Client's home or apartment.
  • What is "Live-In Care"?
    “Live-In Care” means a single Aide lives with the client and provides care 24 hours/day, allowing for the Aide's night sleep of 6 hours. If service is 7 days, 2 Aides are scheduled on-duty 4 days and 3 days. This schedule is chosen usually when the Client lives alone, has no housekeeper/cook, and is at risk for fall during nighttime.
  • What is a "Plan of Care"?
    The "Plan-of-Care" is the description of specific tasks to meet the Client’s physical & emotional needs & desires and maintain a clean & safe environment. The Plan is based on input from the Client, Family, & Community Manager (where applicable).
  • What are Caregiver Duties?
    The Aide is providing non-medical care assistance, including: Bathing, Dressing, Grooming, Incontinence Care, Skin Moisturizing; Fall Prevention, Range-of-Motion Exercise & Walking Assistance; Medication Reminders, Hydration Cueing, Cooking & Feeding Assistance; Companionship & Help with Hobbies; Laundry & Linen Change; Light Housekeeping; Supermarket, Pharmacy Errands, & Social Outings.
  • What is "Light Housekeeping"?
    “Light Housekeeping” includes: Sanitizing Kitchen, Bathroom, Hard Floors, Frequently-used surfaces; Vacuuming weekly/as needed; Laundry and Bed Linen Changes 2x weekly/as needed; Organizing & Storing of Personal Effects; Bagging/Disposing of Trash as needed
  • How is Caregiver Matching made for the Client?
    Our Aide is selected per the following criteria for optimal outcomes: Family Input Good English speaking & documentation Caring & Patient Attitude Initiative & Organized Vigilant to changes in mood, behavior, mobility
  • What is the Minimum Period of Service?
    16 Hours in 7 days: 4 Hours/Day, 4 Days/Week. The Agency needs 2 days’ notice in writing (text/email) to cancel services.
  • What is the minimum hours of service?
    Recruiting and retraining the Caregiver necessitates a Minimum of 5 hours/day... Minimum of 15 hours/week.
  • What is the Cost of Care?
    1st Day of Service is FREE (minimum 10 days of service) Hourly : Starting $35/hour** Live-In : Starting $22/Hour** **Actual Rate per Assessment & Plan-of-Care**
  • What Kinds of Payments Do You Accept?
    Personal Check; Bank-Issued Check: Wire Funds Transfer; Zelle
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Email Address

Phone Number

(669) 205-8665 / (650) 464-3533

Open Hours

MON- SAT : 9AM - 5PM

Comforting Hands
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